We would like to inform you that email notifications for new comments on support tickets (sent from our Customer Care team via Help Center Support system) may not consistently reach all inboxes.
To ensure you continue to receive all email updates without interruption, please ask your internal IT personnel to whitelist the @transporeon.com domain on your end.
All ticket updates and comments remain fully available directly on the platform. To view them, log in to https://support.transporeon.com, select your profile icon in the top right corner, and choose My Requests. There, you will see a list of your open requests and can read existing comments or post an update yourself.