Please be informed that the event affecting the Transporeon platform from 11:30 AM CEST was resolved at 12:50 PM CEST on June 25th, 2025. Only a limited number of customers and transports were impacted.
All scenarios and aftereffects have been identified and addressed in a meantime.
We confirm that the Transporeon platform is fully operational, and you may continue your activities as usual.
If you need further information about this incident or require support, please contact us via support.transporeon.com. We will be glad to assist you.
Posted Jul 04, 2025 - 15:25 CEST
Update
We want to transparently inform you about the ongoing activities related to the event that occurred on the Transporeon platform on Thursday, June 25th, 2025.
Currently, we are investigating additional scenarios and aftereffects of the event. Our understanding is that only a limited number of customers and transports are affected.
We encourage you to first try the viable workaround of recreating the affected transports.
We confirm that the Transporeon platform is fully operational, and you can continue to perform your activities as usual.
Should you continue to experience any other issues, please request support via support.transporeon.com, and we will address them with the highest priority.
Posted Jun 26, 2025 - 14:06 CEST
Update
Please be informed that all delayed data from 11:30 AM CEST to 12:50 PM CEST on June 25th, 2025, has been reprocessed, and we appreciate your patience in this matter. Data outside this timeframe should not be affected.
If you still encounter issues, please follow the instructions below: 1) If you encounter issues with open booking creation, we recommend recreating the transport to resolve the issue. 2) If a transport event (e.g., acceptance) is missing, recreating the transport should address the case.
Should you continue experiencing any other issues, please request support via support.transporeon.com and we will proceed to work on them within the next available support time with the highest priority.
We understand that this event may cause some operational issues for you, and we apologize for any inconvenience.
Posted Jun 25, 2025 - 18:17 CEST
Monitoring
We have identified the root cause of the data transfer delay, and fixed it as of 12:50 PM CEST on Wednesday, June 25th (same day). We are currently working on processing the delayed data, and we appreciate your patience in this matter.
We can confirm that no data has been lost.
Should you encounter additional issues or have another topic on which we can support you, please raise a request via https://support.transporeon.com, and we will gladly assist.
Posted Jun 25, 2025 - 13:14 CEST
Identified
Some customers may have experienced data transmission delays since Wednesday, June 25th, 2025, at 11:45 AM CEST. We are aware of the issue and are currently investigating it with high priority. We will keep you posted.
Should you need any assistance or have additional questions, please reach out to our support department at https://support.transporeon.com.
We apologize for the inconvenience and assure you of our determination to resolve this issue promptly and accurately